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Chronic Renal Failure

01/30/2020
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Canine and Feline Nephrology and Urology (2nd Edition), 2011, Chapter 5, pp 145-196. Authors: Dennis J. Chew, Stephen P. DiBartola, Patricia A. Schenck.

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Rethinking Client Service - How Can We Do Better?

01/27/2020
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Here is an excerpt from my presentation on "Bridging the Great Divide," in which I introduce the topic of discussion and the concept of aspiring to becoming a world class veterinary care provide...

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Overcoming Fee Sensitivity

01/27/2020
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Do you know how dollars are spent from fees that are collected in the average veterinary practice? Diana Duncan, CVPM suggests a starting point for educating staff members about fees, and how tho...

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How to Make Your Meetings Count!

01/27/2020
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Most veterinary practices schedule meetings - staff meetings, doctor's meetings, manager's meetings, etc. But how many of these meetings are truly productive? In this segment, Sandy Walsh, RVT...

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Answering the Telephone is More Than Just a "Hello"

01/27/2020
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This week’s Practice Management Pearl includes tips for managing the most important tool at the front desk - the telephone. Learn more on Practice Management Pearls: http://vetvine.com/forums/29/p...

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Online Reviews - Why You Should Care

01/27/2020
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The possible financial consequence of having a satisfied versus dissatisfied client.

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Green Thinking for the Veterinary Practice - Front Loading Washers

01/27/2020
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Steps veterinary practices can take to conserve energy and contribute to a "greener" environment.

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Include a Grooming Policy in Your Hospital Employee Handbook

01/27/2020
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My thoughts about instituting a grooming policy (for employees) in the veterinary practice. See more on this topic: http://www.vetvine.com/forums/topic/233/do-you-have-a-grooming-policy-fo

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Defining the Culture of Your Practice

01/27/2020
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Your hospital's manual should include a grooming policy that reflects the culture of the practice and your client's expectations.

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