Charlotte Lacroix, DVM, JD is the Founder and CEO of Veterinary Business Advisors, Inc. and is an adjunct professor at the University of Pennsylvania School of Veterinary Medicine. Dr. Lacroix is a past president of NAVC and also has served in leadership roles for the AVMA, AAHA, AAEP, NJAEP, NJVMA and the PVMA. To earn CE / CEU credit view this video in its entirety and then access an evaluation form by clicking on the designated link at the very end of the video. OR Rate this presentation: https://www.vetvine.com/article/569/feedback-rate-maintaining-the-bond-through-telemedicine Updated 3/24/20 - We contacted Dr. Lacroix to comment further in light of the current environment and the coronavirus crisis, as veterinary practices are needing to try and maintain relationships and provide continuity of care and services to clients. Her reply is posted on this thread: https://www.vetvine.com/forums/topic/1182