Becoming Conflict Competent

Original Presentation Date:
01/04/2013

Free (Non-CE / CE Eligible)
Free for Premium Membership subscribers

Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or harm. As a leader, conflict competence allows one to accurately identify their own emotions and tendencies as they happen, to manage their own emotions and behaviors to a positive outcome, to leverage specific strategies to deescalate stressful situations constructively and to a positive outcome.
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